Matt has a background in finance but more recently has run large, complex operational teams. Loves creating strategy and translating into simple, easy to understand operational plans where everyone knows what’s expected of them and how they contribute to business and team objectives.

Thinks end to end to help teams work together for the common good with colleagues and customers always front and centre of mind.

Specialisms: finance, operations, customer service, Business Process Outsourcing, performance management, business & operational strategy, operational planning, process optimisation.

Lynda has run large Customer Service operations across multiple locations, and has worked across multiple sectors. Her skill is in creating a team who take care of their customer by thinking of the whole customer journey.

She has a Masters in organisational psychology and is a leadership trainer and qualified leadership coach. Her passion is creating high performance / high support cultures.

Specialisms: customer service, contact centres, customer experience, customer journeys, culture, leadership, coaching, organisational design.

Dave has a background in running large sales operations and back-office functions, across the UK, Europe, and Asia. Real advocate for using data and insight to drive positive change. Always thinking big picture to deliver sustainable solutions.

Specialisms: Product Design, E2E Processing, Lean, Customer Services, Sales operations, Performance Management, Project Management, Creative problem solving, Strategic thinking.